![]() On a daily basis we work with people who have different opinions, values, beliefs, and needs than our own. When a relationship is deteriorating, the act of communicating can be as frustrating as climbing a hill of sand." When a relationship is working, the act of communicating seems to flow relatively effortlessly. "We all use language to communicate, to express ourselves, to get our ideas across, and to connect with the person to whom we are speaking. ![]() Paying attention to the words and feelings Giving full physical attention to the speakerīeing aware of the speaker's nonverbal messages
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June 2023
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